With 175+ in market and industry consultant subject-matter experts and senior advisory consultants, we can assist in both strategic and tactical aspects across markets, channels, and industries.
Retail & Etail
Maximize customer experiences for higher sales across channels.
Our extensive marketplace management services help retailers streamline digital strategies and maximize customer multi-channel experiences by leveraging the power of data analytics, AI, & ML.
“In the dynamic world of Retail & eTail, the fusion of data analytics, artificial intelligence, and machine learning unlocks unprecedented opportunities to revolutionize digital strategies and elevate customer experiences. By harnessing these cutting-edge technologies, we tailor an intelligent and adaptive ecosystem, delivering unparalleled insights and personalization to propel businesses forward.”
Lovee Chandna
Associate Principal, Business Development – Digital
Doers at heart.
We are result-oriented and always deliver.
Your set metrics and KPIs is the measure of our success.
19%
increase in active user base
4% – 8%
decrease in customer acquisition cost
25%
increase in conversion rate
7.9%
increased checkouts
35%
higher engagement and share of voice
A proven track record
Customer story:
With 400+ deployments across over 20 years, we’ve gathered extensive experience on how to drive growth most effectively for our customers and how to inform decisions that make true business impact.
UK-based multi-brand retailer
8% uplift in operating margin for campaigns.16.7% uplift in overall transaction value.
Driving measurable results and improving campaign performance by embracing a culture of continuous experimentation.
Solving challenges across the retail & eTail space.
Blending extensive experience, technology, and innovation, we craft an evidence-based and data-driven narrative taking traditional retail and eTail into the next era. We help you all the way from visionary growth and digitization strategies down to content production and pricing.
01.
Executing omnichannel growth strategies.
We execute strategies in multiple marketplaces – online, offline, and in-social commerce.
02.
Delivering omnichannel experience to customers.
Attribute, track, and measure the investments across the funnel and deliver world-class experiences at every touchpoint.
03.
Executing digitization initiatives.
We drive and implement the adoption of data-driven decision-making across your organization.
04.
Creating best-in-class product & pricing strategies.
We leverage internal and competition data together with our analytics and AI/ML tools to provide optimized product price points.
05.
Executing data-driven marketing initiatives.
We harness the power of data science for campaign design, sponsorship insights, media mix, and digital and social media marketing.
06.
A/B testing & experimentation.
We have extensive capabilities within any form of marketing testing, creating and executing robust, optimized protocols.
Our top leading services
creating value for our customers.
Enable, enhance, evolve, &
elevate your business.
Data analytics and consulting are our core enablers, delivering data-driven decisions across our solution suite. Technology and innovation, including RPA, AI, and ML, envelope our whole solution suite and contribute to growth at the leading edge of technology trends.
Delivering superior customer experiences and better business outcomes.
Three main drivers stand out in our capability to deliver best-in-class services and solutions to our customers around the world in a variety of industries. Though each component on their own is not unique to the business, we dare say that the combination of them is.
Our driving service components and accelerators:
Operational capabilities
We offer broad and deep operational capabilities through our documented domain experience and all-around tech skillset. And, of course, the vast operational capacity to back it up.
Tech & Tools
Through 20+ eClerx technologies, automation, and integrations, we can cost-efficiently improve productivity, optimize processes, and increase conversion rates. Learn more about our Tech & Tools.
Your main KPIs
– Our core business
Regardless of your role or responsibilities, we see it as our core business to address your main challenges, pain points, and KPIs.
Chief Digital Officer
Supporting your digital transformation, ensuring the seamless integration of asset and workflow technology across all channels and touchpoints and driving brand consistency, customer engagement, and loyalty.
SVP Ecommerce
Getting you the full view of your e-commerce operations and end-to-end e-commerce asset, campaign and analytics process for a high quality and consistent customer experience.
Analytics & Data Science Leader
Monitor performance in real-time and get data-driven insights and analytics of all aspects of the customer journey and marketing process.
Chief Marketing Officer
Address your needs for creative, brand, and technical expertise and resources at manageable cost and drive ROI and the optimization of your brand and performance from marketing customer journeys to campaigns.
A platform-agnostic approach
We always adopt a holistic and agnostic approach to technology and platforms. From campaign builds to outcome measurements, we leverage industry-leading and client-specific platforms. Learn more about our Tech & Tools.
Artificial Intelligence and Machine Learning
Analytics
Business Intelligence
Data
Get in touch
Learn more about how we can help you leverage your data in the Retail & Etail space.
VANCOUVER SAN FRANCISCO FAYETTEVILLE PHILADELPHIA NEW YORK TORONTO BOSTON ATLANTA AMSTERDAM HAMBURG MILAN VERONA LONDON DUBLIN PARIS CHANDIGARH GURUGRAM MUMBAI PUNE COIMBATORE MANILA PHUKET SINGAPORE SYDNEY MELBOURNE CHICAGO
VANCOUVER SAN FRANCISCO FAYETTEVILLE PHILADELPHIA NEW YORK TORONTO BOSTON ATLANTA AMSTERDAM HAMBURG MILAN VERONA LONDON DUBLIN PARIS CHANDIGARH GURUGRAM MUMBAI PUNE COIMBATORE MANILA PHUKET SINGAPORE SYDNEY MELBOURNE CHICAGO
